Cancellation & Refund Policy

This policy explains how cancellations and refunds are handled for paid bookings made through Social Ceylon. By booking a ticket you agree to the terms set out below. All amounts are processed in Sri Lankan Rupees (LKR) through our payment provider, PAYable.

Refund Schedule

Refund eligibility for attendee-initiated cancellations is based on how much time remains before the event start time:

• More than 48 hours before the event — Full refund of the ticket price.
• Between 24 and 48 hours before the event — 50% (half) refund of the ticket price.
• Less than 24 hours before the event — No refund.

Booking Fees

The non-refundable booking fee of LKR 100 per ticket charged on paid events covers payment processing and platform costs. This fee is not included in any refund, including full refunds.

Cancellations by the Organizer

If an event is cancelled, postponed, or materially changed by the organizer, affected attendees are entitled to a full refund of the ticket price regardless of the timing above. Where an event is rescheduled, your existing ticket remains valid for the new date unless you request a refund.

How to Request a Refund

To cancel a booking and request a refund, please contact us through our support channels with your booking reference before the event start time. Refund eligibility is determined by the time your request is received.

Processing Time

Approved refunds are issued to the original payment method used at checkout. Refunds are typically processed within 7–14 business days, though the exact timing depends on your bank or card issuer.

Contact Us

If you have questions about this cancellation and refund policy, please contact us through our support channels.